ProSeries 2020 Organizer not showing in product

Forum|Forum|5 years ago
January 18, 2021
3 replies
21 views

Bear with me...I'm an IT professional installing this product for a client. I installed the Organizer role by selecting the checkbox on the left side when choosing options and form choices and everything installed fine. When client launches product, we get no errors at all, but the Organizer option is not showing in the drop down box for choices. I don't know the product enough to help the client, and don't know if this is an issue with the client's understanding, or if I missed something during the install, or if I need to turn something on once inside the software. Any help would be appreciated. Thanks so much in advance!

ProSeries Professional

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Best answer by IRonMaN

Try going to "update" on the top of the ProSeries screen and click on "select and download new products". Make sure the organizer box is checked on the bottom left of the window that pops open. Hit next and see if it downloads.

IRonMaNAnswer

Level 15

Try going to "update" on the top of the ProSeries screen and click on "select and download new products". Make sure the organizer box is checked on the bottom left of the window that pops open. Hit next and see if it downloads.

Slava Ukraini!

E

esheldon76Author

Level 2

Thank you so much, @IRonMaN ! Appreciate you!

IRonMaN

Level 15

You betcha!

Slava Ukraini!

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