Pro Series Professional efile box pop up asking for Sender ID ?

Forum|Forum|5 years ago
March 16, 2021
10 replies
48 views

I am using Pro Series Professional pay by return and it keeps asking for my Sender ID in a box that pops up. It is already in there as I can see but I cannot file. HELP

ProSeries Professional

This topic has been closed for replies.

A

Andrei

Level 3

Hi -

Sorry that's happening. Try running "Tool - Connected Customer" for your version of ProSeries. You can find it by searching in the lower left of Windows, next to your start menu.

Just re-enter you CAN and zip and relicense.

Let me know if that fixes your issue.

Andrei

D

dixiesouthAuthor

Level 3

This has been done. Also uninstall and reinstall. No difference. I was told Intuit would get back to me but nothing yet. It is very frustrating not being able to file returns.

BWJCPA

Level 2

I just started having this same issue. I have tried what's suggested in this thread, but nothing seems to work. Does anyone have any other suggestions?

K

kaitlincpa

Level 3

I'm now getting the same error on my 2020 Proseries (now January 2022). Worked fine all of last year. Would be helpful if support could offer any other suggestions for this issue here. I'll just call in for now.

A

amy2

Level 2

Any luck with a fix? I e-filed returns on 1/24/22 now all of a sudden am getting this message? Thanks

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