Pro Series Basic will not install after download. I have Windows 10 (64-bit) 14.36 GB RAM

Forum|Forum|5 years ago
November 20, 2020
5 replies
44 views

I read similar issues in years past. This is the first time I've had a problem. Spent over two hours with technical support. They said others were having the same problem. Message says can't install on this system.

ProSeries Basic

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Best answer by Orlando11

I'm sorry that didn't work. To double check, you created a new file called ProSeriesPrereqBypass.txt in your C:\\ drive? Do you get the message quickly after you start the installer, or does it go through most of the install? Can you specify the exact message you are getting?

O

Orlando11

Level 8

I'm sorry you've run into this issue. The engineering team is researching why this is happening, and will address it by our December release.

In the meantime, I posted a workaround in this post: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-2020-won-t-load-says-not-64-bit-and-windows-8-1-or-higher/01/106503#M56340

S

Shirley79Author

Level 5

I tried setting up the file you suggested and I still got the same message when trying to install. Software cannot be installed on my system.

O

Orlando11Answer

Level 8

I'm sorry that didn't work. To double check, you created a new file called ProSeriesPrereqBypass.txt in your C:\\ drive? Do you get the message quickly after you start the installer, or does it go through most of the install? Can you specify the exact message you are getting?

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