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Level 2
December 7, 2019
Solved

Pro series 2018 has been randomly shutting down when we print. We will then loose all information. Is anyone else having this problem?

  • December 7, 2019
  • 22 replies
  • 91 views
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Best answer by Happy-Tax

For erinandkendra: If you haven't already done so, in ProSeries go to:  Tools > Options > General > File Save. Click the box for Save to Automatic Recovery file every. Then set the interval number to 1 or 2 minutes. That way you will never lose more than 1 or 2 minutes worth of work.

I spent 74 minutes on the phone with Tech Support this morning. My desktop machines (32-bit) are still botched up (crashing and can't print), but my 64-bit laptop hasn't crashed or failed to print even one time. I'm using my laptop here at the office until things return to normal.

22 replies

Happy-Tax
Happy-TaxAnswer
Level 5
December 7, 2019

For erinandkendra: If you haven't already done so, in ProSeries go to:  Tools > Options > General > File Save. Click the box for Save to Automatic Recovery file every. Then set the interval number to 1 or 2 minutes. That way you will never lose more than 1 or 2 minutes worth of work.

I spent 74 minutes on the phone with Tech Support this morning. My desktop machines (32-bit) are still botched up (crashing and can't print), but my 64-bit laptop hasn't crashed or failed to print even one time. I'm using my laptop here at the office until things return to normal.

AshleyatIntuit
Level 9
December 7, 2019

Agreed, we are actively tracking to gather additional details, but please be sure to save your data regularly as you are working on a return, regardless to ensure you never lose information, if you have then the crash should not have impacted any data loss.

Level 5
December 7, 2019

I have the same problem, tech support could not solve the problem.

Ernie
Level 7
December 7, 2019
@erinandkendra @jztax does it crash if you just print to PDF?
Level 8
December 7, 2019

When scary things are going on such as violent thunderstorms or Pro Series glitches, I keep a flash drive in my computer and do a Pro Series backup to the flash drive VERY frequently.  I'm not paranoid but I have seen what weather and program problems can do.  

Intuit Community Champion
December 7, 2019
oooooh, I must tell my IT guy this. Great thinking!!