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S
sffdib
Level 5
April 8, 2021
Question

Printing options in ProSeries 2020

  • April 8, 2021
  • 3 replies
  • 11 views

Some of my returns do not print the client's letters and some do. I have setup global printing to print letters on all. Any ideas what the issue is and how to fix it? They have a video online to fix printing options but for older versions of ProSeries. 

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3 replies

E
Elizabeth1040
Level 2
April 8, 2021

Could it be you are printing while in the state not the federal?

S
sffdibAuthor
Level 5
April 8, 2021

I am printing from Federal. 

E
Elizabeth1040
Level 2
April 9, 2021

Well, that was my only guess.  I know when I print while in the California return, I do not get the client presentation and I think I do not get the client letter either. 

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