Oregon returns rejected by Intuit and re-sent

Forum|Forum|5 years ago
February 17, 2021
10 replies
21 views

Ok, Intuit has now rejected the 25 Oregon returns I sent that had any Federal tax subtraction. I have done what they ask, update the program and re-submit these returns. They are now again sitting at Intuit. Does any care to guess what comes next? Customer service is useless, saying there is no time line in them. Will they, at some time in the future, be "sent to the state"? Time frame?

ProSeries Basic

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fairlightm

Level 2

Not that this helps but it is similar frustration: we just had some 30 Oregon returns rejected, which I believe were sent in before the update to Oregon's Federal tax subtraction. I've updated the program and tried to resubmit, however I get the error "Return has already been transmitted. The return selected has already been transmitted and cannot be reconverted."

So then I try to just retransmit and get "All the selected returns/extensions/payment have previously transmitted and cannot be reconverted for Electronic Filing".

And just for **bleep**s and giggles, I try to only convert and get first warning again.

I feel like even though those Oregon returns were rejected, I don't really have them back...

Any ideas???

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cinmon428Author

Level 6

So what is the current message you see for those returns under "EF status"? Is it still on "rejected" or is it showing "received by Intuit"?

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fairlightm

Level 2

Under EF Status is says "received by Intuit". Under next step is says "Resolve reject".

Success!!!...I just checked my acknowledgements again. And my same Oregon rejects came back through the report again. But this time I can reconvert and transmit the file! I am back in business...

BobKamman

Level 15

Chickens coming home to roost. If people hadn't insisted that the software not follow Oregon's published instructions, the state wouldn't have put a hold on accepting returns.

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cinmon428Author

Level 6

I always have trouble following your logic. Oregon didn't put a hold on anything. All the returns with zero FTS were sent right on to Oregon and accepted. That accounted for 67% of my returns. The others were on hold at Intuit. Several calls to customer service revealed that "Intuit, and Intuit alone, is responsible for the holds."

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