Level 6

Question

NY return rejected for invalid SSN after Federal 1040 already accepted

Forum|Forum|4 years ago
October 4, 2021
6 replies
43 views

I have 2 different returns sent to NYS both of which came back rejected due to invalid SSN. Their federals were already accepted without issue.

I thought since the first client is an LPR maybe he had some issue with his SSN, but then the second client was rejected and she has birthright citizenship with no SSN issues as far as I am aware.

While it is theoretically possible both of these clients could have issues with their SSN, the probability of that is infinitesimal.

I have other returns being sent to NY and I am wondering if they will be rejected also. Is this is something on intuit's radar? I didn't have any issues with this until today. Just wondering if its a NY issue or intuit issue.

thanks

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

invalid SSN or a return has already been filed in that SSN?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

E

ejdtaxmanAuthor

Level 6

both. the 1040 was filed successfully with no issues. it was accepted days ago for both.

Now NY rejected saying invalid SSN. this should be impossible seeing as IRS reported no issue, but who am I.

Just-Lisa-Now-

Intuit Community Champion

Ive never seen a reject say "Invalid SSN".

Ive only seen name and SSN dont match, and SSN already filed a return for that tax year.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

MelissaFerrara

Level 3

Just got off the phone with support - said you need to relicense product and refresh your updates - then try to refile - I am trying it - not sure it will work but thought I would give you the information.

E

ejdtaxmanAuthor

Level 6

Just did this, hopefully they go thru now. thanks

J

Jack 12

Level 3

Hi. I've had 4 rejected by NYS today and yesterday due to the same issue, which all had IRS acceptances. I called Lacerte and they were less than helpful and unaware of any systemic issue.

A

Anonymous

The team is researching this, thank you for reaching out. We'll be sure to update this thread when we get more information.

A

Anonymous

Intuit is aware of returns rejecting for error code R0170 - The primary SSN/ITIN was either invalid, or could not be verified.

If you have resubmitted or decide to resubmit, there will be a temporary hold on these returns as we work with the state for a resolution.

No timeframe at this moment.

Follow updates here:

[edited]

J

Jack 12

Level 3

Hi,

Any status update on NYS returns being rejected for error code R0170, the primary SSN/ITIN was either invalid, or could not be verified?

By now, this must have impacted a sizeable amount of returns and practitioners....

Jack Berkowitz

M

MelissaFerrara

Level 3

Wondering the same - I practice in NY and this is severely impacting the 10/15/2021 deadline. Can't find any updated information from Proseries.

J

jamessite

Level 4

Most of my NY State returns have now been accepted by NY State. Only the first one I sent on Oct 5 is waiting for acceptance.

J

Jack 12

Level 3

Same here. Actually, all of my NYS returns filed within the past week were accepted either late last night or early this morning.

Thank you to all who posted in this forum. I thought I was doing something wrong...

C

CHRIS67

Level 3

Yeah Hallallughia, So glad that crisis is over!! NEXT!!!

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