Not able to install Proseries 2019. Receiving message: Vcredist_x86.exe return error code1638. Also says I must have windows 10 installed, which I do.

Forum|Forum|6 years ago
December 7, 2019
13 replies
100 views

Trying to install Proseries 2019. Receiving the following message: Proseries requires and operating system that is Windows 8.1 or greater and is 64-bit."

I'm running Windows 10 with 64-bit. Spend over an hour on the phone with Proseries customer service. They could not figure out why it is not downloading.

ProSeries Professional

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Best answer by itonewbie

Looks like it's related to Visual C++ instead, based on a prior post and according to MS. Perhaps you could give this a try and report back?

https://accountants-community.intuit.com/questions/1783329-vcredist_x86-exe-returned-error-code-1638

itonewbieAnswer

Level 15

Looks like it's related to Visual C++ instead, based on a prior post and according to MS. Perhaps you could give this a try and report back?

https://accountants-community.intuit.com/questions/1783329-vcredist_x86-exe-returned-error-code-1638

---------------------------------------------------------------------------------Still an AllStar

F

floridapayroll

Level 2

I found that a download of the most recent Visual C++ update resolved my issue with the error message and allowed me to load 2019 without any further problems after a restart of the computer.

J

Jamshidmoz

Level 2

Hi,

Just go to this link : https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads and then update Visual C++ and then install proseries.It worked for me.

L

L and J Taxes

Level 2

I spoke with a customer and found out that if you delete all of the Visual C++ files (programs) from your computer and then relaunch the exe file, it should start working.

V

vezna31

Level 3

This YouTube video fixed it for me after my laptop crashed and had to have Windows re-installed.

https://www.youtube.com/watch?v=CiCelyEQxBk

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