No Update Amounts on Preparer Fees ProSeries Tax Professional 2020

Forum|Forum|5 years ago
December 16, 2020
2 replies
0 views

Good afternoon,

I am already enrolled and approved with TPG-Quick Collect.
Having said that, I am having issues when I am click F10 (to update the amounts) on Quick Collect Application Worksheet. No information is rolling over to the:

Preparer tax preparation fee..........
Preparer electronic filing fee..........
Total Preparer Fee........

Because of that, in the Refund Transfer Summary(at the bottom of the QCAW) I don't have any automatic calculation.

A Expected Refund
B Preparer tax .......
C Audit Assistance.......
D Expected federal tax refund.......

Question:
It is a program issue or it could be a configuration issue on my end?

Anyone else with the same problem?

Thanks,

This topic has been closed for replies.

Best answer by Orlando11

Looks like there was a fix that should have just gone out the door like 45 minutes ago.

Can you update the product, and then confirm you "check the info worksheet box, and the "flow billing amounts" box"?

T

Terry53029

Intuit Community Champion

Its not working for me either, but its early. Hopefully it will be fixed before tax season, but perhaps @Orlando11 will check for us if we ask nicely 😁

C

CheckoAuthor

Level 3

Yes, Hopefully @Orlando11 can help us with this issue.

O

Orlando11

Level 8

Please bare with my response, because anything having to do with what's actually in the form is several levels removed from my team (if ProSeries was a house, my team is responsible for the landscaping and framing.. other teams are responsible for the plumbing, electricity, etc).

Anyway, the person in charge of that feature says "The workflow is a bit different this year, in that the checkbox for QuickCollect must be selected on the Fed Info Wks for the QuickCollect Worksheet to become activated"

Unfortunately I'm not setup to verify (or even understand that statement). If you look at that and go "ah, I wasn't doing that... it works now".. then great. If you look at that and go, "that's what I'm doing" or "that has nothing to do with the problem i've reported" I'll file an issue and let the experts follow up / drive resolution.