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New ProSeries Package - For New Customers Only

Forum|Forum|6 years ago
December 6, 2019
25 replies
61 views

Wow, Intuit has a rather nice new package for some of the smaller sized tax practices.

200 returns of ANY type (including all business returns), plus free organizers.

https://proconnect.intuit.com/proseries/choice-200/

Unfortunately, it is for new customers only, and it seems like returning customers can not get it at all (even at a higher price). If that is the case, that pisses me off.

I understand (but don't totally agree with) a lower introductory price for new customers, but it seems like returning customers can't get that package at all.

@Ashley, is that correct, that returning customers can not get that package at all (even at a higher price)?

P.S.: Where on earth to they come up with the MSRP (Manufacturer Suggested Retail Price)? Those are NOT the prices Intuit would EVER charge for the current year product (they are higher than the 'rack rate' on the price list). It is a deceitful marketing tactic. Well, not even really deceitful, it seems to be an outright lie.

ProSeries Professional

This topic has been closed for replies.

Best answer by IRonMaN

That is a wee bit odd having one package that is available for new customers only. But then again this is Intuit, where the alternative spelling for Intuit is Odd, so go figure. I am kind of anxious to hear the explanation for this one. Like you said, they offer the price break for new customers because of the preparers "cost to convert" factor, but providing one whole package that is only available for new customers is a new one.

T

TaxGuyBillAuthor

@Ashley at Intuit

AshleyatIntuit

Level 9

It is a new customer offering. And we typically have something for new customers as an introductory offer. To be honest there was most likely some offering or discount when you first came in as well. I am happy to discuss with you the best offering in your case based on your return volume to make sure you're not paying for something you don't need. I apologize, but yes, this is a new customer offering.

Taxes-by-Rocky

Level 7

Agree, that is quite a discount particularly if you are hitting them with the full price in the following year. Teaser rates just build ill will with the rest of your customer base. Even we don't mind giving the new guy a discount....but at that price....who needs him? And, if that is what you guys are offering....I'm sure the others will offer that to me as well. You might want to rethink that one. And if the real answer is that you don't need to charge the rest of us that much for the product....then I would suggest dropping the rates for all of us. We won't complain....that or improve the product. Thanks.

K

kaseyCPA

Level 4

Ashley- I'll be calling you! Kevin said NO WAY would he let me have the 200 returns for $1500. Bad news. Bad for business.
"Hey we have something that is a perfect fit for you, and you can't have it!!"

IRonMaNAnswer

Level 15

That is a wee bit odd having one package that is available for new customers only. But then again this is Intuit, where the alternative spelling for Intuit is Odd, so go figure. I am kind of anxious to hear the explanation for this one. Like you said, they offer the price break for new customers because of the preparers "cost to convert" factor, but providing one whole package that is only available for new customers is a new one.

Slava Ukraini!

taxiowa

Level 8

While I am not really mad because the package would not work for me anyway, I do not like the favoring of new customers over long time devoted ones. Banks use to give toasters to new customers and not the ones that supported them for years. My policy is offer discounts to existing clients. But I still wonder "Where is my toaster." I could use one.

T

The-Tax-Lady

Level 8

That price probably doesn't include the Fast Path Fee which is always a separate item on the invoice.

T

TaxGuyBillAuthor

All of the other prices include the Fast Path fee.
https://proconnect.intuit.com/proseries/pricing-main/

Also, if I was a new customer and signed up for that $1499 package, I would be REALLY pissed if they told me I needed to pay another $380 to USE the software.

M

msdavis1326

Level 2

While the website may say otherwise, if you twist the renewal peoples arms they will sell you this product even if you are not a new customer and at roughly the same discount percentage they offered on your renewal.

Sadly, with the quality of customer care and the limited offering choices advertised you have to push or else they'll screw you.

O

ono

Level 2

Hope you can give us more options for renewals. Ty

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