Level 3

Question

NAMES DISAPPEARING ON THE EF CENTER

Forum|Forum|3 months ago
March 15, 2026
3 replies
0 views

REGARDING PROSERIES PROFESSIONALY, I AM HAVING A PROBLEM WITH NAMES DISAPPEARING FROM MY EF CENTER WHICH IS A CONCERN SINCE THIS IS WHERE I DEPEND ON SEEING MY CLIENTS IN ORDER TO ELECTRONICALLY FILE THEM.

INTUIT, DON'T WE PAY ENOUGH MONEY TO YOU EACH YEAR TO MAKE SURE THAT THE PROGRAM RUNS CORRECTLY AND EFFICIENTLY? THIS IS A REAL PROBLEM IN THAT I MAY MISS FILING SOMEONE BECAUSE THEY HAVE JUST DISAPPEARED. THEY DO NOT SHOW UP UNDER THE PENDING EITHER!

I HAVE TO GO INTO MY REGULAR HOMEBASE VIEW, WHICH WASTES TIME, TO GO FIND THEM.

WHAT IS THE PROBLEM AND PLEASE FIX IT!!!!!

ProSeries Professional

Just-Lisa-Now-

Intuit Community Champion

if theyre in the regular view Im not sure how they can be missing from the EF Center unless theyre not marked for EF.

Have you tried clicking on the header at the top of the column and reorganizing them by file name or Last Modified Date? Maybe therye in the list, just not in the order youre expecting?

You can also use CTRL + F and type in the first few letters of a first or last name and it will pull up only those files.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

taxladeeAuthor

Level 3

Thank you Lisa for the advice, I have been a proseries user for over 30 years. I have lived through many issues with Intuit. I do know how to find a name and how to fix some of the problems but the files are marked for ef and are not showing up in the ef view. Just this morning, I went to work on a client that is marked for ef, and had to go into the homebase view to find them. I did a search for the client in the ef center and it came up with nothing.

Another problem is that when I go to ef the file while it is open, it tells me there is nothing to file as if the ef boxes aren't even checked! Maybe this is just a bug in my system.

I find it hard to believe that I am the only one having this issue!

L

ljr

Level 8

and are you in all / pending/ rejected or accepted ?

look at the tabs

T

taxladeeAuthor

Level 3

Yes, I look in ALL of them and have no luck. Thank goodness they are sitting in my homebase view so I can retrieve it!

Just-Lisa-Now-

Intuit Community Champion

Very odd. I havent had any problems like this.

Have you tried to use Homebase > Homebase Maintenance while youre in the EFCenter?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Kathi_at_Intuit

Moderator

Hi @taxladee great to see you in the Community and thanks for posting! If you still need help with this, we'd reach out to ProSeries Support. They would be able to assist with this.

**Say Thanks by clicking the thumb icon in a post **Click "Best Answer" to mark the post that answers your question.

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