Solved
My return submission has been met with either a crash of the software or a 'failed to convert' error. I've tried all of the existing suggestions -none work.
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I suspected that my internal wireless wi-fi may have been presenting issues as my printer would go to an 'off-line' status without warning. On Thursday, I replaced the wi-fi router, and called Tech Support on Friday to demonstrate the issue. However, everything that I had backed up - transmitted correctly. Self inflicted wound on this one - internal problems that was very difficult to diagnose and resolve.
The support could not have been better! Very professional and helpful with the interaction.
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