my return is sitting at "sent to IRS' since yesterday and has not yet been accepted-WHY?

Forum|Forum|6 years ago
June 24, 2020
8 replies
31 views

I tried calling ProSeries Tech-but they are not open

ProSeries Professional

This topic has been closed for replies.

Best answer by Karl-M

Have at it, but they'll tell you the same thing.

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

So...you're saying that if the status is 'Sent to IRS' and you have a submission ID, that the schema failure is the issue.

Just-Lisa-Now-

Intuit Community Champion

Did you see the program alert yesterday? Apparently they are having some issues (some returns are getting weird Failed Schema rejections), many returns are being held until it can be remedied.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

Marjorie SAuthor

Level 3

I thought this was not the alert issue since the file was sent to IRS-just not accepted

But thank you for your very prompt reply!

H

HerndonVA

Level 2

I am having the same issue... do you have the phone number for Proseries? I would like to try calling them

Sign up

Login with SSO

Let's get you signed in

Login with SSO