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Level 2
June 8, 2022
Question

My hard drive went down. But I was able to reload Proseries Basis. I tried to e-file and it was charging me after I had purchased it. How do I do this?

  • June 8, 2022
  • 2 replies
  • 8 views
I had already paid for the Proseries Basic with 4 states.  Why am I being charged again?
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2 replies

IRonMaN
Level 15
June 8, 2022

Try clicking "tools" > "license product"

Slava Ukraini!
Level 2
June 9, 2022

I just tried that and I can't seem to get past the charge.  Before I reinstalled ProSeries Basic to the new hard drive, I could run a review of the state return and the Federal return, then save the returns and then transmit electronically the tax returns.  Everything works until the final step when it asks for authorization and the amount to pay.