My firm is using ProSeries with tax import and it is not working. The returns are showing as processing but no data imports. Are any other firms having similar issues?

Forum|Forum|6 years ago
December 7, 2019
3 replies
22 views

Do you know any workaround? If you have called, what did the techs say?

ProSeries Professional

This topic has been closed for replies.

Best answer by IRonMaN

Someone else mentioned the other day that they were having issues and they came back with the comment that they needed to hit the little ok button on the import screen.

IRonMaNAnswer

Level 15

Someone else mentioned the other day that they were having issues and they came back with the comment that they needed to hit the little ok button on the import screen.

Slava Ukraini!

IntuitCharlene

Community Manager

Development is still looking at getting the tax import feature fixed on the backend but we did find a workaround that will allow you to import your files. Please follow the steps outlined here and you should be able to import: https://accountants-community.intuit.com/articles/1805128-tax-import-documents-window-is-blank-when-...

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution" and then just changing the Accept as solution to Mark as Best Answer, mine gets cutoff, so it is too long. I changed mine to the following and it fits. -->**Say "Thanks" by clicking the thumb icon in a post**Click "Mark as Best Answer " to mark the post that answers your question.

W

whittlejv

Level 3

Tax Import STILL not working!! It says it is Importing and then I get the Error box pop-up saying

"Encountered error code 1". TheN click on that and get another box that says " The import has successfully imported financial institution data for this client" . But then IT IS NOT IN THERE IN THE TAX RETURN!! Even if you back out and start over and go back in - not there!

Has happened with several clients now! THIS IS RIDICULOUS THAT THIS HASN'T BEEN WORKING ALL TAX SEASON!!!

HELP!!!!! Called customer service and if you can even get thru, they were no help.

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