My EF Client database is blank in the detail view, but I can see them in the list view.

Forum|Forum|5 years ago
March 28, 2021
17 replies
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MY EF client database DETAIL view went blank. The files are there, I can see them in the list view, but that is not very informative. I have used this product since 1999 and have not seen this. I have run repair updates, product updates, restarted and all the usual obvious things that one does. Any fixes out there before I reinstall the program?

ProSeries Basic

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Best answer by Orlando11

That is correct.

Can you

Close ProSeries
Open File Explorer and navigate to C:\BaseWin20\HomeBase
Do you see CustomViews.xml and/or OtherAttributes.xml? If so, rename them to CustomViews.backup.xml and/or OtherAttributes.backup.xml
Run ProSeries

If that works, can you email the backup file(s) to proseries_engineering@intuit.com too?