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Level 3
December 7, 2019
Solved

My 2018 ProSeries software had 2 factor log in authentication but this did not transfer to the 2019 version. How can it be restored?

  • December 7, 2019
  • 4 replies
  • 21 views
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Best answer by Just-Lisa-Now-

I just logged into my account and turned on the 2 step verification (it was set previously, seems like it got turned off somehow for me too), and it was supposed to send me a code to confirm, but I didnt seem to get anything and its been several minutes....sooo maybe its not fully functioning yet?

4 replies

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019

I just logged into my account and turned on the 2 step verification (it was set previously, seems like it got turned off somehow for me too), and it was supposed to send me a code to confirm, but I didnt seem to get anything and its been several minutes....sooo maybe its not fully functioning yet?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
so I tried having it send me the code by a voice call, and that DID come through, so I entered the code the recording gave me over the phone, but the 2 step verification still shows as NOT turned on....so I think their system is screwed up.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪