Level 3

Solved

My 2017 pay per return audit report has no transactions listed, although I used pay per return quite a bit in 2017...why is the data not showing up on the report??

Forum|Forum|6 years ago
December 7, 2019
5 replies
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ProSeries Professional

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Best answer by Just-Lisa-Now-

If its a new computer, it had to be a new install on the new computer and the PPR audit report wouldn't show up.

Intuit Community Champion

Intuit Community Champion

Is it a new install or the same program/computer you used back when you prepared the 2017 returns?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

lalexanderAuthor

Level 3

Actually, I did replace my computer. It is not a new install.

lalexanderAuthor

Level 3

Thank you! I was able to access my old computer and print it out.

Intuit Community Champion

Answer

Intuit Community Champion

If its a new computer, it had to be a new install on the new computer and the PPR audit report wouldn't show up.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 9

Audit reports and PPR balances are specific to the install. If you reinstall or get a new machine that information guess with it. Customer service can assist for extreme situations