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MFS returns automatically are submitted together in efile. Only one acknowledgement. IRS does not seem to have one of the returns. How to get this fixed?

Forum|Forum|4 years ago
March 30, 2022
2 replies
32 views

I efiled the first spouse and the second spouse got taken with it without being checkmarked. Acknowledgement was received for the second spouse, but not the first. IRS.gov says they have the first spouse return, but not the second spouse. I was charged the transmission fee for both the returns. I don't know how to fix this.

ProSeries Professional

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Best answer by cathykalasky

Well, folks, I thought Angela at Intuit fixed the issue this morning for me. She was able to get an acknowledgement for the husband's return (the one I submitted, but it was saying just "transmitted", but the IRS said they have it). Then we deleted the wife's file from Homebase (scary!). Then we restored from yesterday's backup. It then showed that it had not been transmitted. I changed the name of the husband's file. Angela issued a credit for the processing fee on 3/16 that I was charged for wife's return (which was not transmitted).

So, then I transmitted the wife's return, which appeared and acted like a normal transmission. However, I just checked for acknowledgements on that transmission (and I got one), but. . . . . . the acknowledgment had the husband's file name on it (yes, even the new file name) but the acknowledgment is attached to the wife's return, and the new acknowledgement number IS THE SAME NUMBER AS THE ACKNOWLEDGEMENT NUMBER THAT IS ATTACHED TO THE HUSBAND'S RETURN!!!

So, I don't know what the status is at this moment. I will have my client check "Where's my refund" tomorrow afternoon to see if the IRS says they have received it.

And by the way, Angela said she had only seen this issue happen when returns were transmitted in a batch. She had never seen it happen with pay-per-return. I only transmit returns one at a time. I am retired actually, and only process 15-17 returns a year. And I don't even know how to copy with Windows or whatever that other person was talking about.

dkh

Level 15

Others have reported this happening. I think a call to support was required to correct.

@IRonMaN is that correct - @cathykalasky will need to call support?

IRonMaN

Level 15

Just delete the return that wasn't actually transmitted, but you are going to need to call Intuit to get that extra fee reversed.

Slava Ukraini!

C

cathykalaskyAuthor

Level 3

I don't think that is the answer. The spouse's return that received the acknowledgement is the one that does not show up at IRS.gov. The one that does show up on IRS.gov just says "transferred" in the EF pending section in Proseries. I really do not want to redo the one with the acknowledgement--it is hours of work!

I

Intuit_hieu

Level 6

This could be an issue if Windows' file copying is using for splitting the return.
For fixing the issue, from ProSeries open the return which did *not* show up in IRS, let's call it return A, do File / Save-As. Select a new name for the Save-As file, let's call it return AA. Go back to the Homebase and remove the return A. Go to EF center, select the intended return, and pull EF Acknowledgement for it:

Unfortunately, with this way, you might have to pay EF fee for the new return (AA).
So in future please do not use Windows' File Explorer for copying file, bad things could happen. The good news is we are working for a fix for TY22, so hopefully it should not be an issue again next year.

IRonMaN

Level 15

It's not a Windows' file copying issue. My returns were split using ProSeries without touching anything outside of ProSeries. This is a ProSeries issue and not a Windows issue. Lately Intuit seems to have developed a nasty habit of blaming their issues on everything but themselves. And the good news isn't that there is a fix coming for TY22. The good news would be that you have a fix for TY21. And finally, why in the world should someone have to pay Intuit a fee because of an Intuit screwup? That is the most ridiculous thing I have seen in a long time.

Slava Ukraini!

C

cathykalaskyAuthorAnswer

Level 3

Well, folks, I thought Angela at Intuit fixed the issue this morning for me. She was able to get an acknowledgement for the husband's return (the one I submitted, but it was saying just "transmitted", but the IRS said they have it). Then we deleted the wife's file from Homebase (scary!). Then we restored from yesterday's backup. It then showed that it had not been transmitted. I changed the name of the husband's file. Angela issued a credit for the processing fee on 3/16 that I was charged for wife's return (which was not transmitted).

So, then I transmitted the wife's return, which appeared and acted like a normal transmission. However, I just checked for acknowledgements on that transmission (and I got one), but. . . . . . the acknowledgment had the husband's file name on it (yes, even the new file name) but the acknowledgment is attached to the wife's return, and the new acknowledgement number IS THE SAME NUMBER AS THE ACKNOWLEDGEMENT NUMBER THAT IS ATTACHED TO THE HUSBAND'S RETURN!!!

So, I don't know what the status is at this moment. I will have my client check "Where's my refund" tomorrow afternoon to see if the IRS says they have received it.

And by the way, Angela said she had only seen this issue happen when returns were transmitted in a batch. She had never seen it happen with pay-per-return. I only transmit returns one at a time. I am retired actually, and only process 15-17 returns a year. And I don't even know how to copy with Windows or whatever that other person was talking about.

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