Locked out of Proseries

Forum|Forum|6 years ago
March 8, 2020
5 replies
24 views

I can't get into Proseries at all since yesterday evening. I used the sotware in the afternoon with no issues. I can't even get past the icon....any suggestions on what to do??? I tried rebooting several t

ProSeries Basic

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Terry53029

Intuit Community Champion

Try going to windows start, scroll down to pro-series 2019, click on repair updates. Hope that does it for you

IRonMaN

Level 15

If that doesn't work, call a locksmith. At least they will answer their phone sooner than Intuit support 😬

Slava Ukraini!

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SandyBarrett

Level 2

I, too, have been locked out since yesterday afternoon. Everytime I try to login, the password page, after I put in the password, says Locked out for 15-13, 3 minutes. This is so incredibly frustrating!!!

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JOFI

Intuit Community Champion

FYI, this happened to me yesterday for the first time in the seven years I have been using ProSeries. Was freaked out at first, especially with the deadline coming up next Monday.

Trying to log back in several times does not help, it just starts the 15 minute clock over. What does work is running the Repair Update on the particular year you are working as described above, then restarting your computer. That did the trick for me and left me very relieved.

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