Letters won't print with Organizers

Forum|Forum|6 years ago
December 30, 2019
5 replies
25 views

The letter doesn't print with the Organizers. I've edited my Organizer Letter and saved it. I've selected the letter to print with the Organizer under "Control which letters print." What am I missing? I've been using ProSeries for 15 years and never had this issue.

ProSeries Professional

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Best answer by Debbie B

I figured out the answer. You now have to select the letter to print with the filing copy, not the client copy. That doesn't really make sense because there is no filing copy of the Organizer, but it worked so I'm happy.

D

Debbie BAuthor

Level 3

It seems that the letter will print with the Full Organizer, but not the Short Organizer. I have used the Short Organizer in prior years, and never had this problem.

D

Debbie BAuthorAnswer

Level 3

I figured out the answer. You now have to select the letter to print with the filing copy, not the client copy. That doesn't really make sense because there is no filing copy of the Organizer, but it worked so I'm happy.