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Level 3
February 8, 2022
Solved

Letterhead, Refund Summaries, and Invoice is no longer displayed nor printing with tax copy.

  • February 8, 2022
  • 3 replies
  • 32 views

Anyone come across this issue in ProSeries Basic?  Any suggestions?

Thank you!

This topic has been closed for replies.
Best answer by Angela_13

@luithe3rd In Basic, if you go to Tools in the menu and select View Client Filing Instructions, is anything displayed for you? Also, when you print the return, could you confirm that the checkboxes for Miscellaneous Information, Filing Instructions and Client Invoice are all checked?

3 replies

Just-Lisa-Now-
Intuit Community Champion
February 8, 2022

I saw it mentioned the other day, unless that was you as well.

Im not familiar with Basic at all.

@1569  have you seen any other reports about this?  or any idea how to correct the issue?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Angela_13
Angela_13Answer
Level 6
February 8, 2022

@luithe3rd In Basic, if you go to Tools in the menu and select View Client Filing Instructions, is anything displayed for you? Also, when you print the return, could you confirm that the checkboxes for Miscellaneous Information, Filing Instructions and Client Invoice are all checked?

luithe3rdAuthor
Level 3
February 8, 2022

Got it!  Thank you for you help!