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FTAX
Level 5
January 31, 2022
Question

LET'S ALL PLEDGE TO MIGRATE TO NEW SOFTWARE NEXT YEAR

  • January 31, 2022
  • 9 replies
  • 34 views

This is BEYOND unacceptable.  Eight days into tax-season and the tax software we have spend THOUSANDS OF DOLLARS FOR won't allow us to print many state returns - including ones in which WE CAN E-FILE!  Between Proseries & Quickbooks, I am into Intuit for over $100,000 over the past 28 years.  They have nothing but contempt for us.

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9 replies

Just-Lisa-Now-
Intuit Community Champion
January 31, 2022

I didnt realize that some states not being final until the first week of Feb was unusual ...isn't  that how it works every year?  EFile season usually doesnt open in the very end of January though, so maybe this earlier opening makes it feel like a longer wait for states.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
FTAX
FTAXAuthor
Level 5
January 31, 2022

In the case of NJ, at least, the software has been allowing e-filing for days. Just not the ability to PRINT ANYTHING.  Totally unacceptable.  If the forms are not 'finalized', then Intuit can force a watermark stating so if they like, but hijacking my computer is unacceptable.  

Level 5
January 31, 2022

I agree completely.  Twenty-five years with Intuit.  Color me gone.

IRonMaN
Level 15
January 31, 2022

@Just-Lisa-Now-  "I didnt realize that some states not being final until the first week of Feb was unusual ...isn't that how it works every year"

It isn't unusual for Intuit, but that is kinda their point --------- it ain't quite that unusual for other softwares.  I don't have that issue for MN, but I'm not really cranking out returns yet.  But I would be just as pissed as these folks are after having their practices thrown up in the air because of Intuit delays. 

Slava Ukraini!
dascpa
Level 11
January 31, 2022

Is it Intuit delays?  As we get no info from the powers-to-be is it Intuit programmers?  Is it certain states take priority over others?  Or could it be the state's tax agencies have approved some software vendor's submissions but just not ProSeries yet?  We can blame everybody but we don't have the facts.  Then again, this board is to blow off steam, not actually get Intuit to do anything......

Level 2
January 31, 2022

I agree that even though the state e file is not available for filing there should be a way to print the state return. I have tried go through form option and still no printing allowed The only thing it does allow is the e file signature to be printed at least

IRonMaN
Level 15
January 31, 2022

But how do you e-file a return that the client hasn't had a chance to look at and approve?

Slava Ukraini!
FTAX
FTAXAuthor
Level 5
January 31, 2022

Exactly! Although, I suppose, you could swing the screen towards your client and have them look at it that way.

IRonMaN
Level 15
January 31, 2022

It is so nice of Intuit to help us celebrate Festivus together as we go through that time honored tradition of airing our grievances. 😁

Slava Ukraini!
Level 4
January 31, 2022

I'm definitely more adept at airing of grievances than the feats of strength.  But I'd be willing to duke it out with Intuit at this point!

SERENITY NOW!  Insanity later.

IRonMaN
Level 15
January 31, 2022

"Very few things in life are worth getting upset about, and this is not one of them if it is a problem shared by other software vendors and other practitioners"

But we all have different practices.  Some of us have the luxury of waiting a bit and having state software available on the same day as e-filing opens up doesn't mean much to us.  But for others, they are trying to hit the pavement running on opening day and the delays cause them a lot of heartburn.  They have to try to explain to their clients that although their competitors are up and running they need to wait because I am the best preparer in town but my software is a little slow out of the starting blocks.  So when they need a little support from us to make Intuit a little more aware of their difficulties, I have no problem trying to lend a hand.

Slava Ukraini!
BobKamman
Level 15
January 31, 2022

You do the research on what other software companies have available at the moment. 

I'll consider if they are significantly faster, although my clients are still waiting for 1099's and W-2's so I'm not ready to complete any returns yet anyway. 

The estimated-tax penalty forms are delayed because the payment due dates were adjusted in many cases.  The EIC refunds can't be paid until February 15 anyway -- Pennsylvania may not be as concerned about identity theft, although they seem extra conscious about identifying people when they vote.

Very few things in life are worth getting upset about, and this is not one of them if it is a problem shared by other software vendors and other practitioners.  

FTAX
FTAXAuthor
Level 5
January 31, 2022

There's one in every group. SMH.  

Level 2
January 31, 2022

Very true.  Beyond unacceptable.  I understand that MA has to ok all the forms, but there's no reason at all why we should be prevented from printing the tax return, which would only be used as a copy for the client.  I don't care if it has "draft copy" all over it, I just need to print it.  One day there will be more competition out there to choose from.

 

Level 6
January 31, 2022

So unacceptable, this is the first time in 7 years i cannot file NC as soon as IRS was open. 

What's the hold up. ? Can't even efile NC state to amend prior year?

It's not like we are not aware tax season is coming around this time, please allow for more time to work on the software so it can be ready. I have done taxes, I can't send invoice for because I have nothing to show for, can't print incomplete return, can't have sign return, can't get paid. 

Please i know it says 17th of Feb or some 24th of Feb, come on Intuit can do better than this. I work for intuit in Turbo tax and we can efile why not proseries...

Thank you

IRonMaN
Level 15
January 31, 2022

"I work for intuit in Turbo tax and we can efile why not proseries"

I have a hunch that statement isn't going to score you many points around here 😶

Slava Ukraini!
January 31, 2022

Intuit is working quickly with the updates and approvals we receive on a daily basis. 
Some states request that only final approved versions of their forms to be printed from professional tax software.

I understand your frustrations and we're aware of this gap between being able to e-file and unable to print. 

Once the forms from the IRS and State Agency form are published, our developers work to make sure the forms in the program are accurately updated for printing. This includes all related detail input, barcodes (when applicable), and form calculations that require adjustment. The forms are then tested for accuracy and sent to the IRS/State Agency where they undergo an approval process.  Once a form is approved, the program is updated, the watermark is removed, Forms Availability is updated, and the forms are then ready for print. 

Thank you for your patience as we get approval for the forms to be finalized. Continue to review the dates on LFS and Forms Availability for Final and EF Ready dates. Dates are subject to change. 

FTAX
FTAXAuthor
Level 5
January 31, 2022

Stop preventing us from print a DRAFT copy of the form.  You may watermark the hell out it if you like, but don't micro-manage us.  We pay good money for your software.

Just-Lisa-Now-
Intuit Community Champion
January 31, 2022
In the past theyve told us its the STATE that doesnt want them to be able to be printed until theyre final...apparently some geniuses were still mailing them in with the NOT FINAL watermark.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 3
February 1, 2022

I can print Arkansas but not E-file.   I've never had this problem before with Proseries and I've been using it for years.  I'm getting an error message that says my software isn't current but when I try to download updates, Proseries tells me that it is current.

I'm all about changing software but if my file doesn't transfer correctly, I'm afraid that would be more of a hassle than this!   I hope they fix it sooner rather than later.

Jim-from-Ohio
Intuit Community Champion
February 1, 2022

Did you try and "Refresh" your updates.  in Professional, under Update - Refresh Updates

 

Level 3
February 1, 2022

I appreciate the suggestion - yes that was the second thing I tried.  HA.

Didn't work.