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Level 2
December 6, 2019
Solved

Lately I've had to sign in twice to ProSeries 2017 - after being prompted for downloading an update. Is there a glitch with the sign in process?

  • December 6, 2019
  • 5 replies
  • 18 views
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Best answer by Just-Lisa-Now-

If you're continuously being prompted to update, but no updates are available, try this.    

Go to your ProWin17>Updates folder and remove all the files except details.htm, then restart ProSeries and see if you have better luck.

5 replies

Just-Lisa-Now-
Intuit Community Champion
December 6, 2019

If you're continuously being prompted to update, but no updates are available, try this.    

Go to your ProWin17>Updates folder and remove all the files except details.htm, then restart ProSeries and see if you have better luck.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
HapTaxAuthor
Level 2
December 6, 2019
Thanks - that did the trick.
abctax55
Level 15
December 6, 2019

Nope...that's normal.  Even tho painful.

HumanKind... Be Both
Level 7
December 6, 2019
I have the same annoying problem, having to sign in twice ever since my most recent update a month ago. I didn't quite understand the answer "ProWin17>updates folder and remove all the files except details.htm" -- can you amplify a bit?