Level 3

Solved

LAST YEAR & THIS YEAR I PAID OVER $900.00 FOR MY PROSERIES BASIC AND CAN'T PROCESS MY RETURNS BECAUSE CAN'T YOUR PROGRAM FIXED

Forum|Forum|4 years ago
April 26, 2022
5 replies
25 views

THIS IS THE LAST YEAR I WILL PURCHASE ANYTHING FROM INTUIT BASIC PROSERIES! I SHOULD NOT BE GETTING A REJECTION ON MY END WHEN ITS YOUR PROBLEM! I PAID YOU AND I CAN'T FILE MY CUSTOMERS TAXES!! IF YOU CAN'T FIX MY ACCOUNT FROM CONTINUING TO ADD CLIENTS & DENYING TO E-FILING. YOU DID THE SAME THING LAST YEAR! I PLAN TO ALERT ALL MY CLIENTS OF YOUR PROBLEMS AND ADVISE THEM TO USE A DIFFERENT INTUIT PROSERIES OR TURBO TAX IN THE FUTURE. HELP....FIX MY ACCOUNT = ITS YOUR PROBLEM TO BEGIN!! I NEVER HAD A PROBLEM WITH PROSERIES PROFESSION FOR 20 YEARS????

AWAITING YOUR REPLY! SANDRA [removed]. ALSO, 2 YEARS AGO I GOT YOU A NEW CLIENT = CANTWELL TAX SERVICE! NOW MY CUSTOMERS ARE COMING BACK TO ME! AND I CAN'T FILE THEIR TAXES AND YOU HAVE BEEN PAID. I AM THINKING TO RUN A AD IN OUR LOCAL PAPERS EXPLAINING MY PROBLE WITH INTUIT!!

ProSeries Basic

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

There is no "denied" status...WHAT exactly is happening? You say youve got duplicate files for each client, are you saving them with a different name for each year or in a different folder so you end up with duplicates for each client? Are you unable to EF because you have a duplicate SSN? Open teh file that your AREN'T EFiling and uncheck the EF boxes for both fed and state, then switch over to the state return and then save/exit, this will make the duplicate message disappear.

Jim-from-Ohio

Intuit Community Champion

What happens when you try and add a new client?

What happens when you try and efile?

B

beyette10Author

Level 3

cannot file with Proseries get a Denied from Intuit/proseries basic = same thing last year??? I've always used Proseries Professional in the years before! No one at Intuit can help me on the phone??? Just go here & there on website. This is NOT GOOD SERVICE = Someone should be able to help on the PHONE! HELP HELP HELP...........Sandra Beyette, Beyette Tax 410.543.1313 Salisbury, MD

Just-Lisa-Now-

Answer

Intuit Community Champion

There is no "denied" status...WHAT exactly is happening? You say youve got duplicate files for each client, are you saving them with a different name for each year or in a different folder so you end up with duplicates for each client? Are you unable to EF because you have a duplicate SSN? Open teh file that your AREN'T EFiling and uncheck the EF boxes for both fed and state, then switch over to the state return and then save/exit, this will make the duplicate message disappear.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

When you run your ad, try not to use all caps ------ it would make the ad hard to read.

By the way, this isn't Intuit, this is just a website used primarily by other Intuit customers. You need to contact Intuit if you want to complain to them.

Slava Ukraini!

B

beyette10Author

Level 3

Thanks

Just-Lisa-Now-

Intuit Community Champion

This is a public message board, please remove your phone number!

Any stranger can call you and pretend to be from Intuit and gain access to personal information.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

PATAX

Level 12

@Just-Lisa-Now- you're exactly right Lisa. The surname displayed there is not a good idea either, but that is just my opinion

GodFather

Intuit Community Champion

You're actually going to communicate with your clients and let them know you're dissatisfied with the program you used to prepare their current year taxes? Seriously? If you're dissatisfied with Intuit's product, move on. But I think you'll look like a bit incompetent if you reach out to your clients and provide them with that info. We won't even talk about how unprofessional it is.

B

beyette10Author

Level 3

EVERY BODY HAS THEIR OWN OPINION!

I've been with Intuit proseries pro for over 18 years! I HAVE EXPIRENCE.WITH INTUIT!!

Their filing process should be improved or removed with their proseries basic! SLB

B

beyette10Author

Level 3

SOMEBODY HAS TO SPEAK UP FOR THE OTHER PEOPLE THAT ARE TRYING TO USE PROSERIES BASIC AND ARE HAVING PROBLEMS

B

beyette10Author

Level 3

HELP. HELP...HOW TO TALK TO A PERSON AT PROSERIES BASIC?? I HAD SAME PROBLEM LAST YEAR = DUPLICATING CLIENTS EVERYTIME YOU TRY TO OPEN THE CLIENT = 4-5 TIMES. UNABLE TO DELETE UNWANTED EXTRA SAME CLIENT?? I've been trying to resolve this for over 3 weeks from your Community, tax discussions, Proseries duplicating Clients in Homebase UNABLE TO FIX OR FILE? help, help. I've been a customer over 20 yrs. Sandra Beyette

GIVE ME A PHONE # TO..speake to someone who can HELP me????......thank you.............

T

TaxGuyBill

Level 15

@beyette10 wrote:

GIVE ME A PHONE # TO..speake to someone who can HELP me????......thank you.............

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

Sign up

Login with SSO

Let's get you signed in

Login with SSO