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Level 2
December 7, 2019
Solved

Just noticed the new $19.95 transaction/technology fee Proseries charges for RTs. Could someone explain what this is?

  • December 7, 2019
  • 24 replies
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Best answer by IRonMaN

You are using a service that Intuit thought it could make some money off of so the are charging you $19.95 if you decide to use that optional service.

24 replies

abctax55
Level 15
December 7, 2019
Level 8
December 7, 2019

I'm surprised this is the first year you're seeing this fee. The "Transmitter" also gets a kick back from the Bank Product provider at the end of the season for all funded returns. The transmitter fee has been around forever.

Level 3
December 7, 2019
Well, I started with Pro-Series because it did not have this predatory inconvenient technology fee like it's competitors. Now that it does, everyone on to TaxWise and other easier programs to use :D seriously though, it was literally what set them apart (pricing wise)
George4Tacks
Level 15
December 7, 2019

Give your client choices:

  1. Pay the fee which includes extra protections shown in the wonderful brochure you will hand them https://proconnect.intuit.com/content/dam/intuit/pro_tax_group/en_us/docs/PBR-ID-protection.pdf
  2. Pay me now and there is no extra fee Give them an idea of how long refunds SHOULD take https://www.cpapracticeadvisor.com/news/12370552/2018-irs-income-tax-refund-chart-when-will-i-get-my...
  3. Send them to a VITA office and get the return done for FREE https://www.irs.gov/individuals/free-tax-return-preparation-for-you-by-volunteers
  4. Direct them to the FREE IRS site https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Personally I would not try to "Explain" this fee. Add on another 10 or 20 dollars to it and offer the service. Everything you do with the client is negotiable, everything except kindness and concern for them as a person. Provide a great deal of that and you will get generations of clients. 

Answers are easy. Questions are hard!
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
or increase your 1040 fee by $20 and if they pay by cash or check, they get a $20 discount!
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
dascpa
Level 11
January 22, 2023

I'm confused as to why anyone even needs this feature.  I can be paid by cash, check, credit card, e-check through Intuit Payment Systems, e-check through the customer's bank and Zelle (Venmo for business was too expensive), and even chocolate chip cookies.  In 41 years I've had one deadbeat client.  So why would I need to spend any money for this RT service.  Is there a benefit to it I'm not aware of?

Level 15
January 22, 2023

@dascpa wrote:

  I can be paid by ... and even chocolate chip cookies.


 

Brilliant idea! 

I think I'm going to stop accepting other forms of payment, and only accept cookies a payment.  😁