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Level 2
December 7, 2019
Solved

Just noticed the new $19.95 transaction/technology fee Proseries charges for RTs. Could someone explain what this is?

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IRonMaN
IRonMaNAnswer
Level 15
December 7, 2019

You are using a service that Intuit thought it could make some money off of so the are charging you $19.95 if you decide to use that optional service.

Slava Ukraini!

28 replies

dwhite126Author
Level 2
December 7, 2019
I mean "transmission/technology fee"
Level 2
December 7, 2019
This is terrible, I just realized!!! Poor clients won't like this! I'm switching to TaxAct next year, it's much cheaper!
IRonMaN
Level 15
December 7, 2019
If it is terrible and you feel bad for your clients, why would you be like Intuit and just gouge your clients for a fee for doing nothing?  Will you be able to sleep at night?  I know I wouldn't.
Slava Ukraini!
Level 2
December 7, 2019
This new technology fee is the worst thing intuit ever did and will not explain what is for? I will not be offering any RT's to my clients this year this new fee is a rip off next year i will be switching to a different tax software where they don't rip you off.
IRonMaN
Level 15
December 7, 2019
I’m happy that you are not going to be clipping your clients that $39.95 fee that the bank charged them to get their refund.
Slava Ukraini!
Level 2
December 7, 2019
Also disappointed.  Just spoke with the bank who informed me it is a software fee.  Called ProSeries.  Spoke with a technician and software development.  Was informed this is also considered an "Identity Theft Protection".  My complaint registered was that was discriminatory since non bank clients are not charged for this service and since I pay for "unlimited" use of individual returns this should have been incorporated in my fee not charged separately in a bank product.  Also stated it was not disclosed to us the software users and clients will be blind sighted.  We electronically file with an encrypted file to Pro Series who then in turn uses an encrypted file to the IRS and bank; therefore, this should be the taxpayer's option to OPT IN or OPT out and not mandatory similar to the audit protection and identity theft restoration options.--Another issue is this service will be taxable for sales tax in my state.  I asked who will be paying this sales tax to my state and they had no answer.  I ALSO WILL BE EVALUATING OTHER SOFTWARE FOR NEXT YEAR!!!!!!  very disappointed with Pro Series from a long time user of their products.  
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
this is an optional convenience that isn't required of anyone to prepare or file tax returns
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2
December 7, 2019
I have been with Pro Series since 1998 and i will be also looking into  another software company. Pro series made a huge mistake sneaking in that 19.95 Technology Fee.
Level 6
December 7, 2019
Now we are talking about Intuit here. What did you expect.
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
charging extra for an optional unnecessary feature?  damn them!  :joy::joy:
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪