Level 3

Solved

is there a problem with intuit electronic filing today - May 9, 2020?

Forum|Forum|6 years ago
May 9, 2020
13 replies
45 views

I'm trying to file a tax return electronically and keep getting "Return not transmitted" with no explanation.

Already went through "Refresh Updates for Installed Projects", and that didn't help.

Anybody else has the same problem? Any suggestions other than calling Intuit for help on Monday?

ProSeries Basic

This topic has been closed for replies.

Best answer by LenaCal

Update: I have finally figured it out and submitted.

Looks like the problem in this particular case was the size of the attachments. I've had two very large Form 1099 files (so many stock sales 🙄) attached (one was over 11 MB). Once both files were saved as Reduced PDF files and re-attached (the larger one is now <2.5 MB), the return went through.

I'm not sure what's the max size of the attachment that is allowed in ProSeries, but it would be nice to get an error message pointing out what's wrong instead of just seeing "Return not transmitted". Or, the system shouldn't allow to attach the files over the limit.

Just-Lisa-Now-

Intuit Community Champion

I saw a post about this for the state of CO earlier today, they said Fed went through fine though.....I Efiled multiple Fed and CA state returns this morning, no issues (I did have to update for CA to be able to be filed).

If refresh updates from within PS didnt help, you may want to close ProSeries and try this method instead.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

L

LenaCalAuthor

Level 3

Good suggestion - thanks! I have just used that tool, and it didn't help. 😞

Having the same problem.

Just-Lisa-Now-

Intuit Community Champion

Is it both federal and state that give the message?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

F

fvaughan53

Level 3

It is May 10th 2020, and I'm having a similar problem with 2018 tax year return. When I attempt to e-file I get an error message that says the "version I'm using is no longer valid, need to update". I have updated several times, and get the message that there are no new updates needed. Still getting the message. ONLY with Federal, my state filed correctly. I filed a bunch of 2019 returns on the 9th and all was well.

L

LenaCalAuthorAnswer

Level 3

Update: I have finally figured it out and submitted.

Looks like the problem in this particular case was the size of the attachments. I've had two very large Form 1099 files (so many stock sales 🙄) attached (one was over 11 MB). Once both files were saved as Reduced PDF files and re-attached (the larger one is now <2.5 MB), the return went through.

I'm not sure what's the max size of the attachment that is allowed in ProSeries, but it would be nice to get an error message pointing out what's wrong instead of just seeing "Return not transmitted". Or, the system shouldn't allow to attach the files over the limit.

O

Ophelia677

Level 2

LenaCal, I am so happy to have found this thread! I spent around 4 hours trying everything else from updates to re-installing ProSeries. The attached pdf size limit should most definitely be listed somewhere, at the very least in the error message!

Thank you so much!

Sign up

Login with SSO

Let's get you signed in

Login with SSO