Level 3

Solved

Is anyone else having issues where the states are not being loaded on the cloud based 2022 taxes? Made multiple calls to Tech Support & they don't seem to have a clue.

Forum|Forum|3 years ago
January 14, 2023
4 replies
27 views

Tech Support claims on 19 states are available which include CA and IL which I need, but don't load.

ProSeries Professional

This topic has been closed for replies.

Best answer by SwimDad

Someone @ Intuit must be actually monitoring this board as my issue has been fixed as I now have access to about 8 of the states I need including my home state of Minnesota. So a shout out to whomever fixed the issue. THANK YOU!!!

Just-Lisa-Now-

Intuit Community Champion

Make sure you have the boxes checked for them in Update > Select and Download New Products I can confirm CA is ready and available.

You also may not have auto updates set, while youre in the Updates drop down menu, you can Activate Background Updates so everything happens in the background automatically.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

S

SwimDadAuthor

Level 3

I went to the update tab and scrolled down to the Activate Background updates. However not able to click to activate anything. Does give me something to ask the next time I call Tech Support. Thank you for taking the time to reach out to me.

sjrcpa

Level 15

ProSeries is not cloud based. Are you asking about ProConnect?

The more I know the more I don’t know.

Just-Lisa-Now-

Intuit Community Champion

Oh, nice catch, I missed the cloud based part.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

D

d52pringle

Level 2

I am having the same issues with the state returns not downloading. I was on the standalone program last year and was switched to the network program for 2022.

Just-Lisa-Now-

Intuit Community Champion

@d52pringle

Not all states are available yet. You can check here to see if that might be the issue @garman22 is on a network set up, he might be able to add some content here

https://form-status.app.intuit.com/tax-forms-availability/formsavailability?product=PROSERIES&bu=PROSERIES&fbclid=IwAR2YAoKE2lleO5CapNZgV_QVMzA_qp_T8W3i2N8BptTcXhFK9mDwOrx4uWA

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

G

garman22

Intuit Community Champion

I have had no issues within my own state (illinois). I have d/l'ed and it has been updating.

R

rcooley25

Level 7

If you ask them theirs name tech support would not have a clue.

If you want to know something, ask Iron Man '

S

SwimDadAuthorAnswer

Level 3

Someone @ Intuit must be actually monitoring this board as my issue has been fixed as I now have access to about 8 of the states I need including my home state of Minnesota. So a shout out to whomever fixed the issue. THANK YOU!!!

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