Intuit Link No to do's were assigned to you for tax year 2020

Forum|Forum|5 years ago
February 7, 2021
4 replies
35 views

I assigned To Dos to 65 clients using Intuit Link and sent out emails inviting them to accept. A client told me there were no ToDos for 2020 - the message said, you'll get an email once I post them. I then tried my own tax return, which I was using as a test case and there are no ToDos' either. When I tested my own tax return prior to sending out the invites I had 20 or so To Dos - it worked fine. Any ideas how to fix this?

Intuit Link

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itonewbie

Level 15

First, make sure your clients click on the button within your invite (which contains a token) and use the email address to which the invite is sent (which should be populated automatically by the browser) to log into Intuit Link for the first time for the year. This will ensure their Intuit Link account is "connected" properly to yours. Often times, problems occur when clients try to log into Intuit Link for a new year using their credentials without first clicking on the button.

If this doesn't work, logging in directly for a second time would sometimes do the trick.

Give that a try and let us know how it goes.

---------------------------------------------------------------------------------Still an AllStar

P

PJH

Level 2

I tried the second idea (log in directly) for my own test tax return. I logged into link.intuit.com. It says there are no to do’s.

itonewbie

Level 15

Did you first log into Intuit Link by clicking on the button in the invite?

---------------------------------------------------------------------------------Still an AllStar

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