Installed Pro Series 2020 cannot open sign in page is like it is frozen. Cannot open 2018 or 2019 either

I believe Ive seen this reported and its a display issue...are you using a high res monitor or graphics card?

I am having the same problem for about a week now. ProSeries Professional. I called support multiple times but they are clueless.

@Orlando11  can you offer any advice to these customers?

Sorry, I thought I had responded this morning... I'm sorry for the frustration.

From the other post it sounds like the login dialog comes up, but you can not enter any information in it. Is that correct? You see something like below, but it's not letting you type anything in the fields?

If so, let's try a few things.  

1) Please add the line in bold below to C:\ProWin20\32bit\protax20.exe.config, exactly as shown below above the </appSettings> line.  (If you are using Basic it will be C:\BasWin20\32bit\protax20.exe.config)

<appSettings>
<add key="Intuit.TPS.Information" value="TpsBridge-5.13.1" />
<add key="log4net.Config" value="log4net.config" />
<add key="log4net.Config.Watch" value="True" />
<add key="Intuit.Spc.Authorization.EmbeddedWebBrowserImplementation" value="Standard"/>

</appSettings>

Then restart ProSeries. This will switch the technology used to show the login screen. If it works, we'll know it's a problem with the default technology we are using. I will have some followup questions if so, to help figure out why it's happening.

2) If you are comfortable searching for a hidden file, please send C:\Users\ocardoso\AppData\Local\Intuit\Common\Authorization\v3\Logs\IntuitAuthLog.txt to proseries_engineering@intuit.com.  That might help us troubleshoot.

Cannot get to my 2020 programI can to all my other years 2019-2015 . .

When I click on my 20-20 icon I get Pro Series and them I get a Blank white  page that disappear .  This started on Thursday the 23rd. I  paid over $2,500.00 for this program I need help NOW.

 My phone  number is  352-750=473 

Anthont F DiPadova  Account #770232746.