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Level 2
December 7, 2019
Solved

I tried to log on to my account in order to load 2018 proseries and I get a screen that states " launching application please wait and then nothing happens.

  • December 7, 2019
  • 2 replies
  • 15 views
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Best answer by Marc-TaxMan

I think your display is set for +% and you cannot see the Continue button below the screen.  reset your display size.  My screen:  top right (under the X to close the program) are 3 vertical dots.  That's 1 way to reduce size of display

2 replies

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
So you cant log into your account? or you cant download the software?  Or you cant get the software to install?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 7
December 7, 2019

I think your display is set for +% and you cannot see the Continue button below the screen.  reset your display size.  My screen:  top right (under the X to close the program) are 3 vertical dots.  That's 1 way to reduce size of display