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B
bb466030
Level 2
February 1, 2021
Question

I purchased "Unlimited Federal (w/four states) return package but am being asked to authorize and pay a per return fee.??

  • February 1, 2021
  • 1 reply
  • 0 views

I'm trying E-File a return but am being requested to authorize it and pay an authorization fee but had purchased an unlimited Federal package??

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1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 1, 2021

If using TOOLS> License Products doesn't fix it, you'll need to make the dreaded call to support.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
B
bb466030Author
Level 2
February 1, 2021

Gues I'll have to make the call; thanks

M
mikevacc
Level 2
February 1, 2021

I had the same issue. See if you downloaded the professional version instead of the basic version. I originally downloaded the professional version. I then downloaded the basic, deleted the professional and now am checking to see if this solved the problem. This was the advice I received via customer support.

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