yeah they dont said anithing about this fee, im super desagree because they charge us for "trasmit" the secure taxes.. and know... the client need to paid too... thats no f...you suppose to said that before we renew the sofware... and you do that but why you dont put the sheet to we can offer to the client the loan... or rapid refund 24 hour for the clients...

IRonMaN

Level 15

Those of us that don't use the option seem to find the fees quite easily. Why is it those that are using it can't seem to find them?

Slava Ukraini!

abctax55

Level 15

English Proverb
"...there are none so blind as those who will not see" Understanding cannot be forced on someone who chooses to be ignorant.

HumanKind... Be Both

M

mojocpa

Level 6

What language is cafrubcan typing?

George4Tacks

Level 15

@cafrubcan Here be the sheet http://proconnect.intuit.com/content/dam/intuit/pro_tax_group/en_us/docs/PBR-ID-protection.pdf

Answers are easy. Questions are hard!

IRonMaNAnswer

Level 15

That’s easy - don’t use the service. As a side note, that is the only way.

Slava Ukraini!

P

pierreassociates

Level 2

Why the returns are not going through? Today is the 28th, is there a problem?

George4Tacks

Level 15

I am confused. It clearly states the total cost on the website https://proconnect.intuit.com/pay-by-refund/ $59.90 The only fine print is the breakdown of the fee, which is "The $59.90 Pay-by-Refund fee is made up of a $39.95 Bank Fee and a $19.95 Technology fee" Nothing really hidden. The only bogus thing is that prepares are now complaining about the full disclosure of the parts of that $59.90 when they (or their client) gets the bill. My interpretation is that the bank gets $39.95. ProSeries gets $19.95, the client gets some additional protections and the preparer gets their payment more securely. I am confused as to what is bogus.

IronMan gave the most correct answer I have seen for any of these posts.

Answers are easy. Questions are hard!

T

TUCHILLY

Level 2

I saw this the other day and after calling proseries I knew less then before I called. My understanding is we CAN NOT opt out. It protects people from identity theft. My question is if we file a return and it comes back rejected because id theft how can the client get the protection if the return got rejected and therefore proseries did not collect the fees? Such a money grab! I purchased Drake software this year for 330.00 to try as I use proseries for the year. Proseries has gotten expensive, they charge for anything and everything they can, and then invent new ones like the TECHNOLOGY fee. Besides that the customer service is horrible and all they do is ask a question and put us on hold to get the answer. I called Drake a few times to test the customer service and they are on the phone within 3 rings.

abctax55

Level 15

I don't believe that fee is actually "bogus" as it *was* in the fine print when ya' signed up to use it. It may be obnoxious, and irritating but not bogus.

HumanKind... Be Both

Just-Lisa-Now-

Intuit Community Champion

That's bogus, dude! <<<<--- if that's the bogus they meant, yes.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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