I just increased my Pay Per Return balance by $350 using this WONDERFUL new system, and when I go to print a return, it says I don't have enough in my account to let it print. I have the confirmation where they charged my credit card. What is going o

Forum|Forum|4 years ago
March 17, 2022
7 replies
33 views

I just increased my Pay Per Return balance by $350 using this WONDERFUL new system, and when I go to print a return, it says I don't have enough in my account to let it print. I have the confirmation where they charged my credit card. What is going on???

ProSeries Professional

This topic has been closed for replies.

dkh

Level 15

Try closing -reopening the program. Shouldn't need to but can't hurt to try.

Just-Lisa-Now-

Intuit Community Champion

I used the fancy new system today as well....had old credit cards that I didn't even recognize, and the one that was current had my ex employer's home address with it? WTF

My return did get authorized, I did the PPR from within the return though, it prompted me when I went to print, I havent tried it outside a client file.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

A

AndrewS

Level 3

Hi @Dave21

Please go to Tools -> Pay per Return -> Show Account Balance.

Does this show the correct amount with the $350?

D

dsocpa

Level 6

Same issue. Pay per return balance was increased on 12/20. Yet when I try to file an extension through the program payment is required. Is there something special I need to do to make the payment connect with the client's file in ProSeries?

Just-Lisa-Now-

Intuit Community Champion

Did you add the PPR money to the 2021 program or the 2022?

If you added it to 2021, it wont carry to 2022 for the 2022 extension.

EF isnt open yet for individuals, so if its a 4868, there 'may' be some issue applying payment until the filing season opens.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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