I have the same problem. Cannot print returns. The program crashes. Now on hold and wait time is about an hour. This is BS!!!!!!!!!!!!!!!!!!!!!!!!!!

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Best answer by garman22

I agree. Uninstall your non-essential modules of the software. I usually d/l all states but am limiting my states to the few I normally do.

Moderator

Do you receive any error messages when it crashes?

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Anonymous

No program just closes.

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Anonymous

Rebooted, etc

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Intuit Community Champion

I agree. Uninstall your non-essential modules of the software. I usually d/l all states but am limiting my states to the few I normally do.

Moderator

There is an active investigation on ProSeries crashing. This may be what’s going on, I would take a look at this article as it may help:

INV-25642 Crashing or error message while printing

There is also an opportunity to sign up to get more information on this when it’s updated.

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Level 7

Call in to Support and open a case because there is no one here who can give an update.1-800-434-6818

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Anonymous

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