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Level 1
December 7, 2019
Solved

I have a tax return file stuck in the "received by intuit" status for the past 5 days. Should I call customer service? Do I need to re-enter all the information?

  • December 7, 2019
  • 2 replies
  • 21 views
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Best answer by Just-Lisa-Now-

They have some that are stuck.  Some kind of issue with a 1099R and the 5329 penalty being incorrectly computed on some returns.

Once an update has been issued, they are suppose to be rejected early this week for resubmission.   I have one stuck since Tuesday.

2 replies

IRonMaN
Level 15
December 7, 2019
Welcome to the club.  The bad news is, the club isn't very exclusive.  The good news is, membership is free.
Slava Ukraini!
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019

They have some that are stuck.  Some kind of issue with a 1099R and the 5329 penalty being incorrectly computed on some returns.

Once an update has been issued, they are suppose to be rejected early this week for resubmission.   I have one stuck since Tuesday.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪