Level 5

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I filed a major return on 4-13 and it still has not been accepted. Has anyone had this happen to them?

Forum|Forum|4 years ago
April 15, 2022
11 replies
39 views

I e-filed a 1040 return the morning of 4-13 and there has been no acceptance report and no explanation of any delay. I can't find out anything about why this return has been delayed. All other returns filed before and after have been accepted. Is there any way to find out what is causing the delay and whether it is Proseries or the IRS? No report under e-filing is giving me anything other than "return transmitted"

ProSeries Professional

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Best answer by mm1

I just got off the telephone with Proseries Tech Support. There are THREE ways to update the status of the return if it is hung up in the system. First in the E-file menu click on E-File Status in the upper bar to check all returns in general. Second is to highlight the client you want and click on Update efile status to the right of the client's name. The Third, and this is the one that unlocked my client, is to highlight the client then click on the E-file Status in the Upper Bar.

We went through both Number 1 and Number 2 methods using Smartlook so Proseries could see what I was getting. Then she instructed me to use Number 3 method and there was the accepted status. To say I was happy to see that is an understatement. I thought I would pass this along to everyone.

IRonMaN

Level 15

Have you tried going to the EF homebase and click e-file > electronic filing > update acknowledgements?

Slava Ukraini!

M

mm1Author

Level 5

Yes, I have checked the status, updated e-file status and gone to the efile menu, highlighted that one file and clicked on update e-file status for that one return only. Nothing changes

Just-Lisa-Now-

Intuit Community Champion

Highlight it in the EFCenter then use UPDATE ACKS of SELECTED RETURNS (not the regular Receive Acks)

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

mm1Author

Level 5

Done that multiple times - no change, just says "return transmitted"

Just-Lisa-Now-

Intuit Community Champion

thats the only trick I have up my sleeve, all mine that were stuck as Transmited updated using that other option..

@1569 any suggestions with this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

N

Norman2001

Level 6

I had one that took 3 1/2 days for it to be accepted by IRS. I talked to Intuit support, but they had no idea what was causing the delay except that it was on the IRS side.

M

mm1AuthorAnswer

Level 5

I just got off the telephone with Proseries Tech Support. There are THREE ways to update the status of the return if it is hung up in the system. First in the E-file menu click on E-File Status in the upper bar to check all returns in general. Second is to highlight the client you want and click on Update efile status to the right of the client's name. The Third, and this is the one that unlocked my client, is to highlight the client then click on the E-file Status in the Upper Bar.

We went through both Number 1 and Number 2 methods using Smartlook so Proseries could see what I was getting. Then she instructed me to use Number 3 method and there was the accepted status. To say I was happy to see that is an understatement. I thought I would pass this along to everyone.

dkh

Level 15

Sounds like you did exactly what @IRonMaN and @Just-Lisa-Now- suggested you should..............

Just-Lisa-Now-

Intuit Community Champion

Yep, would have saved some phone time had they just READ the info posted here.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

A

Anonymous

Check out this post-- Reminder: State and IRS e-file acknowledgement processing times
Hope this helps!

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