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Level 1
December 7, 2019
Solved

I clicked to download basic 18 but it says a version is already running but nothing is happening. How do I stop it from running so I can redo the download?

  • December 7, 2019
  • 2 replies
  • 22 views
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Best answer by AshleyatIntuit

Task manager close anything intuit running (not only proseries but quickbooks, etc.) and if it still persists, reboot your machine and then attempt to download.

2 replies

AshleyatIntuit
Level 9
December 7, 2019

Task manager close anything intuit running (not only proseries but quickbooks, etc.) and if it still persists, reboot your machine and then attempt to download.

Level 2
February 8, 2021

I rebooted machine still same problem