I am not able to send batch emails using Outlook 2019 with Windows 10 Pro. It appears to conflict with it being 64-bit vs 32-bit. Emailing individually is not an option.

Forum|Forum|6 years ago
December 7, 2019
4 replies
36 views

It does not work with the 2019 product. It worked using 2018 but my new computer has Outlook 2019 with 64-bit whereas my old used Outlook 2010 with 32-bit.

ProSeries Professional

This topic has been closed for replies.

T

TaxGuyBill

Correct. ProSeries needs 32 bit. You may be able to uninstall Outlook and reinstall it as 32 bit.

https://accountants-community.intuit.com/articles/1859148-set-or-change-default-email-program

https://support.office.com/en-us/article/choose-between-the-64-bit-or-32-bit-version-of-office-2dee7807-8f95-4d0c-b5fe-6c6f49b8d261

G

gead

Level 3

This is the same solution that worked for me. Actually, MS Office needs to be uninstalled as 64bit and re-installed as 32bit.Then the client organizer e-mail function will work.

I tried a half dozen other solutions and this is the only one that did the trick.

I have an Outlook support contract with Microsoft so the agent helped me through it. I believe that with Office 2016 Home and business, you will need a Microsoft account to log into to get the software download and then license it again after installation.

Van Webster

Level 2

This is an inconvenience that reflects poorly on ProSeries.

When will this be fixed to run on the 64 bit version of outlook?

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