I am getting "Send Email Error" when I try to send a client checklist in Proseries 2019. It worked in 2018 but now when I try out of the 2018 software it no longer works.

Forum|Forum|6 years ago
December 7, 2019
4 replies
19 views

It says to make Outlook my default and I verified that it is.

ProSeries Professional

This topic has been closed for replies.

T

Terry53029

Intuit Community Champion

are you sure you have outlook that proseries needs. there are two outlook emails out there, a free one at outlook.com, and an outlook that is in Microsoft office, and that is the one you need. You have to purchase it from Microsoft, not free

C

cathybcpaAuthor

Level 3

Thanks for your response. I do have the purchased version from Microsoft. I got a new computer so I'm wondering if that is the cause.

George4Tacks

Level 15

Cathy seems to enjoy many posts for one topic. I think this is finally resolved at https://accountants-community.intuit.com/questions/1905859-i-am-not-able-to-send-batch-emails-using-outlook-2019-with-windows-10-pro-it-appears-to-conflict-with-it-being-64-bit-vs-32-bit-emailing-individually-is-not-an-option and hence I will close this thread.

Answers are easy. Questions are hard!

SmartTax

Level 2

This might help others:

I recently updated my computer and my Microsoft Suite. I use Outlook as my email default. The new version only comes in 64 bit. For tax years 2018 and 2019 there is a checkbox that must be checked in order to email encrypted returns to clients.

From the top menu select Tools. Select Options. At the bottom right check the box that says 64bit under email options.

J

Jsyrus

Level 3

This worked for me after getting a new computer. Thank you!

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