I am getting an error when I try to efile that say I have an error in my return but I do not. I have run the final review several times and it shows not errors. Does anyone know how to fix this? I can't get through to technical service.

Forum|Forum|5 years ago
March 12, 2021
10 replies
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ProSeries Professional

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Best answer by rodneylee

Did you do the new step required this year - verify your PTIN? Tools>Options>Firm/Preparer Info look for the pink box near your PTIN#

Yep - this is the answer. It's new this year - you have to check the box indicating your PTIN is correct (verified). Ran into this a couple weeks ago. Try it - I bet it solves your problem. I spent hours with customer support before I found someone who knew about it.

PATAX

Level 12

Hit the error button as well as the review button.. Check both the federal and the state..If you are sure that there are no errors in the return, then you may want to disable the error conversion checkbox... Just my opinion

D

dwood42Author

Level 2

Thanks.... I have tried this and still no luck

PATAX

Level 12

Judging by the multitude of posts on this forum, there are many people with software and other issues this year.... just my opinion

R

rodneylee

Level 2

Have you been able to successfully e-file other returns besides this one?

D

dwood42Author

Level 2

No. I tried to file one and it rejected because of expired drivers liscense, then I tried three more and they all had this error message. Maybe I can get someone in technical service tomorrow.

dkh

Level 15

Did you do the new step required this year - verify your PTIN? Tools>Options>Firm/Preparer Info look for the pink box near your PTIN#

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