How to report a tax calculation error in the software

Forum|Forum|4 years ago
February 23, 2022
3 replies
13 views

SC dependent care credit for one child is limited to a $210 cap, however the software is incorrectly limiting it only for two or more children, regardless. SC allows a 7% credit of paid expenses, but it is limited to $210 for one child or $420 for two or more. The software is allowing more than $210 for one child if the paid expenses exceed $3,000. How or who do you report this to?

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

@1569 I dont know SC at all, can someone look into this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

TaxGuyBill

Level 15

Generally, you would need to call Support, and spent at least an hour with that. At least an hour; be prepared for longer.

In the event they acknowledge the state error, standard turn-around time is 2.5-3 weeks to fix an error. Unfortunately, state errors often take much longer to fix, or are never fixed.

IntuitZacharyG

Level 6

Thanks for bringing this to our attention. We'll report this to the appropriate team so they can have a closer look.

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