How to get a refund when you buy Proseries doesn't work and they don't have anyone working that can fix the problem. There has to be a better software program

Forum|Forum|6 years ago
December 7, 2019
10 replies
33 views

This program is terrible and should be removed as an option for preparing tax returns. Their support is joke.

ProSeries Professional

This topic has been closed for replies.

Best answer by IRonMaN

Nobody here has signature authority on an Intuit checking account so you need to call customer service. But I am always curious, what kind of problems are you having?

IRonMaNAnswer

Level 15

Nobody here has signature authority on an Intuit checking account so you need to call customer service. But I am always curious, what kind of problems are you having?

Slava Ukraini!

R

RSCPAAuthor

Level 2

Printing a tax return pdf or to paper and the program crashes, Editing the Client Letter the program crashes. Tech Support post regarding this states that it is because I am using a 32-BIT computer. I am NOT. I use 64-BIT. Called Support on Tuesday and they said that their was a 4 hour and 35 minute hold time. After 2 hours and 20 minutes was disconnected.

S

sylmar

Level 2

I agree even 2 years later I change tax software programs to this program for 2020, and I am so frustrated their support is no support have spent over 5 hour of my time trying to get the esignature to work, this program is not user friendly. i contine to get a message cannot retrieve email tempplate please try again later, well its three days later same issue when i have clients aiting on their refund. I am switching back to taxslayer... much easier..

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