How to fix? Return rejected due to absence of preparer telephone number below consent for discussion with preparer; telephone number already in Firm/Preparer info.

Forum|Forum|6 years ago
December 7, 2019
6 replies
25 views

No text available

ProSeries Professional

This topic has been closed for replies.

Best answer by TAXOH

Federal, state or city?

TAXOHAnswer

Level 10

Federal, state or city?

Just-Lisa-Now-

Intuit Community Champion

I know in California its not pulling the phone number for 3rd party over to the form, but it gives an error that its missing....you wouldn't have been able to convert (without bypassing the error checking) and Efile without filling in the box.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

Baffled Upset

Level 2

I checked the No box regarding speak with the preparer question on both the federal & state returns. It's maddening that the phone number is clearly inserted in the Preparer & Firm info box but does not transfer to the return. It's baffling to me that Intuit has not attempted to fix this issue.

Just-Lisa-Now-

Intuit Community Champion

Youve tagged into an old post from last season it looks like.

What issue are you experiencing? What do you want to happen that isnt happening?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

Baffled Upset

Level 2

The preparer telephone number does not populate any of the business entity type of returns we are preparing. I used override to manually type in the phone number but the returns have been rejected. Only by checking the No box in answer to allowing the preparer speak to the IRS are the returns accepted by the taxing authority.

Sign up

Login with SSO

Let's get you signed in

Login with SSO