How do I open up tax return when it says it cant because another user has it open

Forum|Forum|4 years ago
April 18, 2022
1 reply
6 views

I am trying to open up an existing tax return but it says I cant due to another user having it open. I am the only user. Before this issue, I had the return open and the computer shut down. When I restarted everything, I began to have this issue. What do I need to do?

ProSeries Basic

This topic has been closed for replies.

IntuitCharlene

Community Manager

When the computer shut down unexpectedly it would have caused ProSeries to not delete the temporary lock file. This article will show you how to manually delete that:

https://proconnect.intuit.com/community/save-data-file/help/this-file-is-currently-locked-by-another-user-error-opening-or/00/4823

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution" and then just changing the Accept as solution to Mark as Best Answer, mine gets cutoff, so it is too long. I changed mine to the following and it fits. -->**Say "Thanks" by clicking the thumb icon in a post**Click "Mark as Best Answer " to mark the post that answers your question.

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