How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

Forum|Forum|6 years ago
December 7, 2019
3 replies
24 views

ProSeries Professional

This topic has been closed for replies.

Best answer by IntuitCharlene

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818.

IntuitCharlene

Answer

Community Manager

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution" and then just changing the Accept as solution to Mark as Best Answer, mine gets cutoff, so it is too long. I changed mine to the following and it fits. -->**Say "Thanks" by clicking the thumb icon in a post**Click "Mark as Best Answer " to mark the post that answers your question.

B

bbowie505Author

Level 3

ProSeries was able to help me set up a Master Password then I used that password to get into the file that i couldn't get into. Thanks much Charlene!!!

Sign up

Login with SSO

Let's get you signed in

Login with SSO