Skip to main content
Level 2
March 28, 2021
Question

How do I get Proseries to quit logging me off so often?

  • March 28, 2021
  • 3 replies
  • 0 views

I have a complaint: How do I get Proseries to quit logging me off? I am the only person in this office, yet over and over I have to log back on because I stopped to return a call, talk to a client, organize a file, go in the next room to make coffee...

This topic has been closed for replies.

3 replies

Level 6
March 28, 2021

I don't know, but lately it has logged me off WHILE I am working on a return!  What the heck is that about????

Just-Lisa-Now-
Intuit Community Champion
March 28, 2021
Ive seen others report that, Ive never had it happen though.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Intuit Community Champion
March 28, 2021

IRS says if your computer is idle more than 30 minutes, the tax software has to log you out.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
ivanwayneAuthor
Level 2
March 28, 2021

I haven't timed it

It feels like it is happening after 15 minutes

Like I say, returning a phone call or going in the next room to make coffee can be enough to get me logged off.  Looking up something in last year's file can get me logged off

And pre-pandemic, when I used to have face to face meetings with clients, some parts of an interview could involve a long-enough conversation to require logging back in

If the IRS requires that I be logged off after 30 minutes, it is an overly broad regulation, and ProSeries should be making an argument on our behalf.  I am a 1 person tax office, I never have taken walk-ins, and no one is ever in my office unsupervised. 

For me the rule is a stupid intrusion, and my feeling is there must be others out there that feel the same way

rbynaker
Level 13
March 28, 2021

You might try a mouse jiggler.  My mouse is on caffeine.

abctax55
Level 15
March 28, 2021

"....I am the only person in this office"

Hackers don't care whether it's a one person or 200 person office.  That's not the purpose of the log-out/time-out function.

 

HumanKind... Be Both
PATAX
Level 12
March 28, 2021

ABC, I'm not sure so I'm just asking... does not pro series have built-in security measures against that scenario?... as far as an uninvited guest coming into my office...🐕

abctax55
Level 15
March 28, 2021

@PATAX 

If so, I'm switching from Lacerte 😂

I do have to say I am loving not having clients come in for appointments this season.  I miss the socialization, but with the cluster** this season has become I'm not overly user-friendly lately. 😉

I like the new pictures, BTW.    Give her (?) a cookie & ear scratch from me, k?

HumanKind... Be Both