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Level 2
October 3, 2026
Question

How do I change from a 50 return Pro Series license to a 20 return license? When I try to renew to the lesser, it keeps denying me the request.

When I attempt to renew to a 20-return license for 2026, I get an error message. Apparently because I had a 50-return license in the past, I cannot renew for 20????     Is there a way to bypass this?

2 replies

Just-Lisa-Now-
Intuit Community Champion
October 3, 2026

You’ll have to call in and see what sales support can do for you..

Sales & Renewal Contact Info

  • Sales / Renewal Phone: 1-844-818-3676 or 1-844-877-9422
  • Sales Hours: Monday through Friday, 6:00 AM to 3:00 PM (PT).
  • Customer Service & Technical Support: 1-800-434-6818 (Monday through Friday, 6:00 AM to 5:00 PM PT).

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
fskubickiAuthor
Level 2
October 3, 2026

thank you

Frank1953