How can I get my money back, I got charge 2000 for ProSeries 2019 Tax Software this is my 4th year so I am not obligated or under any contract agreement anymore?

Forum|Forum|6 years ago
December 7, 2019
2 replies
1 view

I called customer services and they told me that I was under a 3 years contract that I don't remember signing but even if I did agree verbally this is my 4th year since a return to ProSeries so I wouldn't be bound under any contract anymore.

I tried to cancel my subscription online but the webpage for ProConnect didn't let me or offer me the way to do it, this is wrong why should I continue with a tax software that I don't want anymore????

ProSeries Professional

This topic has been closed for replies.

Best answer by abctax55

Plan B - immediately contact your credit card company and dispute the charge. That'll get someone's attention at Intuit very quickly.

abctax55Answer

Level 15

Plan B - immediately contact your credit card company and dispute the charge. That'll get someone's attention at Intuit very quickly.

HumanKind... Be Both

M

millescasAuthor

Level 2

Excellent suggestion!! that will work

IRonMaN

Level 15

I think back when they went with auto renewal you agreed to use their software for life plus maybe a couple of years after death. However, we were told that a simple phone call could be used to cancel the software if we changed our mind. Try calling again. If you get the same run around, ask to talk to a supervisor. If the supervisor is as dumb as the person answering the phone, come on back and we can come up with a plan B.

Slava Ukraini!

M

millescasAuthor

Level 2

They gave me a name and number of some "contract owner", I called that number and went to voice mail. I will send him an email too. Let's see what he says

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded